Recent Posts

Proactive Viral Cleaning Program for Businesses in Kailua-Kona?

1/31/2023 (Permalink)

A close-up of the new coronavirus, COVID-19, is shown. We clean and decontaminate businesses in Hawaii and Maui.

Aloha! Our teams in Hawaii and Maui are trained and certified to provide deep cleaning and decontamination services that exceed the scope of a standard cleaning service. We offer a full range of deep cleaning services to keep your commercial business in Kailua-Kona virus-free.

Our Certified: SERVPRO Cleaned program is a defensive pathogen cleaning program that inspires consumer confidence.

How does it work? It’s grounded in our unique 3 C’s:

  • Consult: Not all businesses are the same, so we’ll tailor a bespoke cleaning program based on the individual needs of each facility
  • Clean: Based on the agreed plan, an expert deep clean is initiated using our proprietary EPA-Approved Hospital-Grade cleaning solutions and always adhering to the leading level of cleaning and decontamination standards set by the CDC.
  • Certify: You’ll know a business is Certified: SERVPRO Cleaned by the shield posted on their front window. Along with digital emblems and other collateral, this beacon represents their commitment to the comfort and security of their employees, customers, and community.

Call Us Today!

When customers and employees see the Certified: SERVPRO Cleaned shield on your door, it will inspire consumer and employee confidence. Our local teams in Hawaii and Maui are Here to Help ® when you need cleaning and decontamination services in Kailua-Kona. Call us today at 808-329-6560. Mahalo!

Franchises are independently owned and operated.

Certified: SERVPRO® Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing, and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA-approved cleaning products to deliver a SERVPRO certified cleaning experience.

How Can I Minimize Flood Damage in Hilo?

1/24/2023 (Permalink)

Palm trees are shown in a flooded field during a torrential rainstorm. We restore storm damage 24-hours a day in Hawaii and Maui.

Aloha! Our local teams in Hawaii and Maui respond to storm and flood damage emergencies every year in the Hilo area. Hilo gets 188 days of rain each year and averages 156.79 inches annually. With this much rain, flooding does happen sometimes. The University of Hawaii, Hilo, website offers this information about flood watches and flood warnings as follows:

A flash flood watch means a flash flood is possible in the area because conditions are more favorable than usual for its occurrence. A watch is a recommendation for planning, preparation, and increased awareness (be alert for changing weather, listen for further information, and think about what to do if the danger materializes.)

A flash flood warning means a flash flood is imminent or occurring; take immediate action to protect life and property.

An urban and small stream advisory means being alert regarding small streams, flooding, urban storm drains, underpasses, and low-lying areas.

Call Us Today!

You never know when you'll have a flooding event or storm damage emergency in your Hilo home or commercial business, but when you do, our local teams in Hawaii and Maui are Here to Help.® We'll restore your storm damage "Like it never even happened." Call us today at 808-329-6560. Mahalo!

Franchises are independently owned and operated.

Locals Praise Fire Damage Restoration Company in Lahaina?

1/17/2023 (Permalink)

Gold stars represent high customer praise. We restore fire damage 24-hours a day in Maui and Hawaii.

Aloha! Our local teams in Hawaii and Maui want our customers to be completely satisfied with our restoration work in Lahaina. Fire damage leaves behind a unique set of characteristics based on what burned during the fire event. For this reason, we pretest every item before cleaning to ensure we use the most effective cleaning method. In every instance, we will try to restore your belongings to pre-fire damage conditions. Here is a recent Google review from a happy customer on Maui:

“After a near disaster at our condo, SERVPRO of Hawaii and Maui responded and immediately got to work. They were communicative, efficient, and timely. Within days our place was cleaned and back to normal-like it never even happened. They came to the rescue!” Suzanne Mitchell

Service: Fire damage cleanup & repair

Positive: Professionalism, Quality, Responsiveness

Fire Damage Restoration Process

Step 1: Emergency Contact

Step 2: Inspection and Assessment

Step 3: Immediate Board-Up and Roof-Tarp Service

Step 4: Water Removal and Drying

Step 5: Removal of Smoke and Soot

Step 6: Cleaning and Sanitizing

Step 7: Restoration

Call Us Today!

You never know when you’ll have a fire damage emergency in your Lahaina home or commercial business, but when you do, our local teams in Hawaii and Maui are Here to Help.® We’ll restore your fire damage “Like it never even happened.” Call us today at 808-329-6560. Mahalo!

Franchises are independently owned and operated.

Locals Praise Water Damage Restoration Company in Kailua-Kona?

1/10/2023 (Permalink)

A customer leaves a five-star review. We restore water damage 24-hours a day in Hawaii and Maui.

Aloha! Our local teams in Hawaii and Maui always strive for five-star reviews from every customer we serve. Here is a recent Google review from one of our happy water damage customers in Kailua-Kona:

“This is the business to choose. I just can’t say enough good things about the service we got from SERVPRO of Hawaii and Maui. First, I called them, and they got back to me right away. Then, the great employee, Arthur, came to assess the flood damage THE NEXT DAY! Who does that these days? Apparently, no one but SERVPRO! Arthur was more than willing to show me how they determine where the water is coming from and other water damage. He spent the time to show me where they needed to cut exactly. When I went to inspect their work, the demo was immaculate and so clean that we were thrilled! The people that did the demo demonstrated that they were as concerned as a homeowner would be about the details. A huge Thank You to Arthur, Jimmy, Tsru, Reklai, Vanston, Richie, and Nick. You really went above and beyond to make sure your customers feel great about using SERVPRO! Well worth it!” Cecilia Wainright

Services: Flood restoration, Water damage-related cleanup and repair

Positive: Professionalism, Punctuality, Quality, Responsiveness

Call Us Today!

You never know when you’ll discover water damage in your Kailua-Kona home or commercial business, but when you do, our local teams in Hawaii and Maui are Here to Help.® We’ll restore your water damage “Like it never even happened.” Call us today at 808-329-6560. Mahalo!

Franchises are independently owned and operated.

Sudden Mold Outbreak in Wailea Home?

1/3/2023 (Permalink)

A person discovers a mold outbreak in their bathroom. We remediate mold damage in Maui and Hawaii.

Aloha! Do you smell a strong, musty odor you can’t place, or have you recently had water damage in your home? Our local teams in Hawaii and Maui are trained and certified to mitigate and restore mold damage in Wailea. The climate here is typically warm and dry and receives less than ten inches of rain each year, so a mold outbreak usually signifies water damage somewhere in the structure. When we inspect the damage, we will locate the source of the excess water and address this issue when the mold is removed. We follow local and state laws and can advise you on the process. Here is the process we follow for mold removal:

Mold Remediation Process

Every mold damage scenario is different and requires a unique solution, but the general mold remediation process stays the same. The steps listed below illustrate our “typical” process:

  1. Emergency Contact
  2. Inspection and Mold Damage Assessment
  3. Mold Containment
  4. Air Filtration
  5. Removing Mold and Mold-Infested Materials
  6. Cleaning Contents and Belongings
  7. Restoration

Call Us Today!

You never know when you’ll find mold growing in your home or commercial business in Wailea, but when you do, our local teams in Hawaii and Maui are Here to Help.® We’ll restore your mold damage “Like it never even happened.” Call us today at 808-329-6560. Mahalo!

Franchises are independently owned and operated.

Water Damage Emergency in Waikoloa Business?

12/27/2022 (Permalink)

An office floor is flooded. We restore commercial property damage 24-hours a day in Hawaii and Maui.

Aloha! Do you know that 50 percent of businesses do not reopen after experiencing a fire or water loss? Our local teams in Hawaii and Maui work hard to return your property to pre-damage conditions and get you back to business as soon as possible in Waikoloa. It doesn’t take long for water to cause damage to a structure. Here are some examples of the damage water can do in as little as one hour and up to one week:

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path
  • Water absorbs into walls, floors, upholstery, and belongings
  • Furniture finishes may bleed, causing permanent staining on carpets
  • Photographs, books, and other paper goods start to swell and warp

Hours 1 - 24

  • Drywall begins to swell and break down
  • Metal surfaces begin to tarnish
  • Furniture begins to swell and crack
  • Dyes and inks from cloth and paper goods spread and stain
  • A musty odor appears

48 Hours to 1 Week

  • Mold and mildew may grow and spread
  • Doors, windows, and studs swell and warp
  • Metal begins to rust and corrode
  • Furniture warps and shows signs of mold
  • Paint begins to blister
  • Wood flooring swells and warps
  • Serious biohazard contamination is possible

Call Us Today!

When your commercial business or home in Waikaloa has flooding or water damage, our local teams in Hawaii and Maui are Here to Help.® We’ll restore your water damage “Like it never even happened.” Call us today at 808-329-6560. Mahalo!

Franchises are independently owned and operated.

Rainy Season Storm Damage in Kailua-Kona?

12/20/2022 (Permalink)

A storm in Hawaii is shown. We restore storm damage 24-hours a day in Hawaii and Maui.

Aloha! Our local teams in Hawaii and Maui respond to storm and flooding emergencies every year in Kailua-Kona. The average rainfall in December is 72.53 inches, so storm and flooding damage emergencies are common here. Quick action is necessary to prevent further damage when you discover a flooding issue. 

What Happens When I Call for Help With Flooding? 

When you call, we will ask you questions regarding the nature of your water damage emergency. These questions will tell us how many people and what equipment and resources to bring. 

Here are the questions we will ask you: 

  • Your name and contact information 
  • Your insurance information (if applicable) 
  • The street address of the water-damaged home or business 
  • When did the flooding or water damage occur? 
  • What caused the water damage (if known)? 
  • Is there electricity available (on-site)? 

Flooding Damage Restoration Process 

Step 1: Emergency Contact 

Step 2: Inspection and Damage Assessment 

Step 3: Water Removal/Water Extraction 

Step 4: Drying and Dehumidification 

Step 5: Cleaning and Repair 

Step 6: Restoration 

Call Us Today! 

When your home or commercial business in Kailua-Kona has flooding or storm damage, our local teams in Hawaii and Maui are Here to Help.® We’ll restore your storm damage “Like it never even happened.” Call us today at 808-329-6560. Mahalo! 

Franchises are independently owned and operated. 

Holiday Fire Safety Tips for Kamuela Locals?

12/13/2022 (Permalink)

An outdoor Christmas tree with lights is shown with palm trees in the background. We respond to fire damage emergencies 24-hours a day in Hawaii.

Aloha! Our local teams in Hawaii and Maui wish everyone in Kamuela happy holidays! More home fires occur each year in the winter months of December and January. Here are some holiday fire safety tips from the National Fire Protection Association to keep you and your family safe this holiday season:

  • Watch your cooking
    Stay in the kitchen when you are frying, grilling, or broiling food
  • Give space heaters space
    Keep fixed and portable space heaters at least three feet from anything that can burn. Turn off heaters when you leave the room or go to sleep.
  • Keep matches and lighters out of reach
  • Inspect electrical cords
    Replace cords that are cracked, damaged, have broken plugs, or have loose connections
  • Be careful when using candles
    Keep candles at least one foot from anything that can burn. Blow out candles when you leave the room or go to sleep.
  • Have a home fire escape plan
    Make a home fire escape plan and practice it at least twice a year.
  • Test smoke alarms
    Test smoke alarms at least once a month and replace batteries once a year or when the alarm “chirps” to tell you the battery is low. Replace any smoke alarm that is more than ten years old.

Call Us!

When your home or business in Kamuela has fire damage, our local teams in Hawaii and Maui are Here to Help.® We’ll restore your fire damage “Like it never even happened.” Call us today at 808-329-6560. Mahalo!

Franchises are independently owned and operated.

How Will I Know My Water Damage Is Completely Dried in Lahaina?

12/6/2022 (Permalink)

A clean and dry room is shown. We restore water damage 24-hours a day in Maui. Key Words:

Lahaina locals and businesses need to know about our drying process!

Aloha! Most of the surfaces in homes and businesses are porous, so when they are exposed to water, the water can seep into them. Although these surfaces may be dry to the touch, they may retain moisture, which, left untreated, can cause the materials to break down, warp, or cause mold damage.

Drying and Dehumidification Process

Our local teams in Hawaii and Maui use room measurements, temperature, and relative humidity to determine the number of air movers and dehumidifiers to dry the area. We also monitor and document the drying process to ensure the damage is dried thoroughly. Here is some additional information from our website about our drying process.

Monitor Floor and Walls

We check the moisture levels to monitor the drying process. 

  • Monitor Floors
  • Monitor Walls

Drying Equipment

  • Industrial-grade dehumidifiers help prevent secondary water damage like swelling and warping floors, walls, and furniture
  • High-speed air movers create airflow across walls, carpets, pads, and furniture, accelerating moisture evaporation

Call Us Today!

When your business in Lahaina has water damage, our local teams in Hawaii and Maui are Here to Help.® We'll restore your damage "Like it never even happened." Call us today at 808-329-6560. Mahalo!

Franchises are independently owned and operated.

Is Your Business in Hilo Ready for Flooding?

11/29/2022 (Permalink)

Palm trees are blown over in a rainstorm. We restore commercial storm damage 24-hours a day in Hawaii and Maui.

Aloha! Our local teams in Hawaii and Maui respond to commercial storm damage emergencies 24-hours a day in Hilo. With all the rain that Hawaii County gets, it is always good to be prepared in the event of flooding. Here is a list of things you can do to prepare your property before a flood from the County of Hawaii's website:

KNOW YOUR FLOOD HAZARD

  • Is your property located within a floodplain?  Find out more (HERE)

INSURE YOUR PROPERTY FOR YOUR FLOOD HAZARD

  • Ask your insurance agent if you are covered for flood damage
  • Renters should buy flood insurance for their contents
  • Take advantage of a low-cost Preferred Risk Policy

PROTECT PEOPLE FROM THE HAZARD

  • Turn around, don't drown.
  • Know the flood warning signals.
  • Designate a place where your family can meet after an evacuation order is issued.

CHECKLIST - BEFORE A FLOOD 

  • Keep an emergency kit with supplies and materials
  • Determine if your property is located in an area subject to flooding
  • Purchase flood insurance on your property
  • Maintain gulches, ditches, and pipes by keeping them free of obstructions from debris
  • Protect your property from flooding and wind damage
  • Meet permitting requirements

Call Us Today!

When your business in Hilo has water or storm damage, our local teams in Hawaii and Maui are Here to Help.® We'll restore your property damage "Like it never even happened." Call us today at 808-329-6560. Mahalo!

Franchises are independently owned and operated.