Recent Posts

During these Extraordinary Circumstances

3/23/2020 (Permalink)

Keep Calm and Call SERVPRO Keep calm and call SERVPRO poster

During these extraordinary circumstances we are still open and ready to help with your water damage emergencies. Pipes don't know we have a pandemic. We are fully trained and equipped to deal with bio-hazard cleaning, we can perform disinfecting clean-ups whether it is prevention or mitigation. We stay updated and respectful of all CDC and local Health Departments announcements. Health of our local community here on the Big Island, which we are a vital part of, is our mission. We hope you will stay healthy and practice social distancing. Help your close ones and your neighbors, we are one Big (Island) Ohana. If you have any questions regarding disinfecting cleaning or water/fire damage mitigation or even mold testing & remediation you call call us 24/7 at 808-329-6560

We are Cleaning Experts

3/16/2020 (Permalink)

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Hawaii, 808-329-6560

Hotel Water Damage Mitigation

3/9/2020 (Permalink)

Hotel hallway setup with dryers after a water damage Hotel Corridor Drying After Water Damage

Hawaii is a number one tourist destination in the US which prompts a significant number hotels throughout the Islands. While we are vacationing and enjoying the relaxing pace of Hawaii lifestyle we tend to pay less attention to things we do pay attention while at home. That is why, many of us go on vacation. Hotels are our frequent customer, people clog the toilets and leave running water it seems almost daily. Maintenance staff if you pay attention is usually pretty busy taking in consideration our high occupancy rates. Small leaks are easily manageable by the hotel staff but we are still called to lend a helping hand and use our equipment. In February, we were called by the Hotel located on Hilo's waterfront to mitigate an overflowed tub that leaked water all the way down from the 12th floor down the stack of rooms to the 1st floor. Damage was caught fairly early, we have managed to dry the carpets in all the rooms and using access holes to the space in between the walls we have managed to dry also the behind the wall spaces. It was an extensive job, required a lot of hands and equipment but the reconstruction was minimal thanks to an early detection and the hotel was back in business days after. No job is to big for SERVPRO of Hawaii, we have an equipment to handle any size of the building. 

Home Fire Safety 101

3/4/2020 (Permalink)

In the event of a fire starting in your home, time is of the essence. Mere seconds can determine the severity of the damage that a fire can inflict upon your home. Therefore, preparing your home for the worst and having a fire emergency plan in place ahead of time is necessary in order to keep your home and those living in it as safe as possible during an emergency. Follow these guidelines in order to get the best understanding of each necessary element of fire protection for your home.

Smoke Alarms

Make sure that smoke alarms are installed on each level of your home. It may be extra beneficial to have one smoke alarm inside of every sleeping area in addition to the one alarm per level. It is very important that smoke alarms are tested regularly and that their batteries are changed yearly to make sure that they are functioning properly. Consider installing a central carbon monoxide detector in addition to smoke alarms in order to protect your home from deadly fumes.

Fire Extinguishers

Be sure that there is at least one fire extinguisher in your home that is easy to access in the event of a fire. The type of fire extinguisher recommended for household use is an ABC fire extinguisher, which can put out three different classes of fires. Class A covers trash, paper, and wood fires. Class B is for various liquids and gases. Finally, Class C is for fires emanating from electrical sources. Understand how to use your fire extinguisher beforehand so that you don’t have to waste time reading the directions during an actual emergency.

Enforce Safe Practices

Teach your children the dangers of playing with fire and keep matches as well as lighters in a secure location away from them at all times. Lastly, create a fire emergency plan with your family in order to have a predetermined escape route in the event of an emergency that your entire family can remember in case you become separated.

Must Have Resources for Fire Damage Remediation

3/3/2020 (Permalink)

Apartment window with smoke pouring out from an inside fire Fire! Fire! Fire!

Cleaning up Fire Damage in Your Home

Even the smallest of kitchen fires can cause long-lasting smoke odors and residue if not cleaned right away using the proper equipment and procedures. In older homes with many nooks and crannies in older neighborhoods of the Big Island, it may be even more challenging to deal with the lasting impact of a kitchen fire.

If you experience fire damage in Hawaii, you may require professional assistance to restore your home to its preloss condition. It is not always as simple as wiping down the walls and washing all the clothes in your closet. 

After ensuring the structure of your home is safe through inspection and boarding up walls if necessary, although unlikely in a small kitchen fire, SERVPRO restoration specialists assess the materials within your home to determine the appropriate cleaning methods. They also remove any contents such as upholstered furniture or clothing requiring deodorization and cleaning. 

Smoke residue can cause unexpected damage such as corroding finished surfaces, fiberglass, or Formica counter-tops if left unattended for too long. Any metal surfaces containing iron such as chrome trim, faucets or hardware, should be wiped off as quickly as possible to slow down any corroding that may occur. In addition to pre-cleaning by wiping the smoke residue off, coating it with lubricant may further protect the surface. 

Then, for surface cleaning, SERVPRO restorers may use detergent cleaners such as Wall and All Surface Cleaner (#351) for painted and washable surfaces. Heavy-duty alkaline solutions containing ammonia such as Industrial Cleaner (#357) are great for removing heavy grease and hard-to-remove soil most likely found at the source of the kitchen fire, for example under the range hood. It's important to note that you should not use this type of heavy-duty cleaner on any metal, enamel paint, or highly polished surfaces as the ammonia content may cause irreversible damage. 

Additional types of cleaners after a fire include liquid creme cleaners such as Stain Scrub (#110)  used to clean, polish, and deodorize hard surfaces, and strong acid cleaners such as Stone and Porcelain Cleaner (#355) to remove soot and smoke from stone and brick. It is essential to understand which of these chemical cleaning agents may react with each other before use. For example, acid cleaners should not come too close to cleaners containing bleach because a toxic chlorine gas could release, causing harm if inhaled. 

For prompt assistance cleaning your home and restoring it to preloss condition, contact SERVPRO of Hawaii at 808-329-6560. We're Faster To Any Size Disaster.

Efflorescence on Concrete – Causes, Prevention and Removal

3/2/2020 (Permalink)

concrete wall with white stains on it Efflorescence in concrete wall

Causes for Formation of Efflorescence in Concrete

The formation of efflorescence in concrete is factored by many external factors.

  1. Presence of salts in one of the materials of concrete. Commonly salts are found in the fine aggregate or sand taken from the river beds.
  2. If the concrete is not cured properly, the hydration process is incomplete on which the un-hydrated products near the surface form the efflorescence on the surface of concrete.
  3. Slow rate of evaporation of water allowing time for salts to permeate to the surface (this is why efflorescence tends to be more of a problem during the winter months; in summer, high temperatures may cause evaporation and hence depositing of salts within the concrete rather than on the surface)
  4. If the water content in the concrete mix is more, it makes the concrete porous. Thus allowing the path for water and salts to come to the surface and for efflorescence.
  5. In wet conditions such as rainy season, the surplus water acts as a medium for the salts to transport to the surface of concrete and form crystalline white powder.
  6. Variability of concrete (compaction or curing) can result in localized problems where water can permeate more easily through the concrete.

Prevention of Efflorescence in Concrete

The preventive methods that can be used to avoid efflorescence in concrete are,

  1. Inclusion of Class-F fly ash or metakaolin can lock up significant amounts of calcium hydroxide in the concrete.
  2. Installing vapor barrier to prevent the movement of moisture from the sub grade to the surface of a slab.
  3. Application of sealers and coatings can prevent surface water from penetrating slabs.
  4. Waterproofing agents to be used to reduce permeability of concrete.
  5. Making the concrete denser will reduce the permeability of concrete to a greater extent.
  6. Preventing the  hardened concrete from exposure to moisture by maintaining surface sealers and site drainage, and from rising groundwater by placing a plastic membrane under slabs.
  7. Avoiding the concrete from premature drying.
  8. Use of concrete ingredient such as aggregate, cement and sand which contains very less amount of salts in it.

Removal of Efflorescence in Concrete

Before removal of efflorescence in concrete, the source for the cause for the efflorescence must be found out and tried to mitigate it. Further the removal of efflorescence can be done in 3 methods,

1. Pressurized Water

Efflorescence in the concrete can be removed using the pressurized water jet. Applying pressurized water may dissolve efflorescence quickly. But care must be taken that the water after  removing of efflorescence is completely dried off. If not dried, the same water can cause efflorescence to reappear.

2. Brushing

Some type of efflorescence that are easily removable can be easily removed using a stiff?bristle broom or brush. If the result is not satisfactory by dry brushing, scrub with clean water then lightly rinse the surface.

3. Dilute Acid Solution

Concentrated acid  is not recommended to be applied on concrete, diluted proportion of 1:20 is used. the surface in which the acid is applied must be moist but without any free water. The applied solution should be allowed to react on the concrete surface for 10 to 15 minutes. The surface should then be thoroughly rinsed and scrubbed with lots of clean water. Repeat rinsing at least twice or until all traces of the acid solution have been removed.

Applying of Coating to Prevent Efflorescence in Concrete

Clear water repellents, silicone and acrylic coatings also may help you remove efflorescence as well. The coating will absorb water across a masonry surface and prevent efflorescence from recurring. Plus, the combination of warm water and white wine vinegar has been shown to eliminate efflorescence.

Flood Damage Big Island – Large or Small Disasters

3/2/2020 (Permalink)

Hawaii is well known for its exposure to natural disasters such as tornadoes and hurricanes. Flooding from these events causes millions of dollars in damage every year, and immense hardship for residents and visitors. We also have our share of fires, leaking pipes, and mold infestations that require remediation and restoration.

SERVPRO responds to flood damage on Big Island on a 24/7 basis. We also have teams ready to clean up after a fire, water damage from leaking pipes, and mold colonies that are out of control in our hot, humid climate. We have the experience, the training, the equipment, and commitment to our clients to make it right after a disaster of any size. We can mobilize large teams to respond to any size of event relying on SERVPRO teams from around the country.

Experience & Training

Our team has experience in dealing with many events on Big Island. We are IICRC certified (Institute of Inspection, Cleaning, and Restoration Certification, which is the non-profit certifying body for the cleaning and restoration industry). We also can tap into experts as needed. E.g., biohazard cleanup often required after a flood damage event.


Responding to any size of event requires a multitude of equipment. We have truck mounted water extraction pumps, submersibles, mounted extractors, moisture sensors, drying equipment, and more. Whether it is cleaning up after a water leak or a flood, we clean and sanitize your home or business. We also have available the required chemicals to remove mold and contaminants as needed.

Commitment to Our Clients

We respond on a 24/7 basis within a four-hour time-frame. SERVPRO assesses the situation and mobilizes the team and equipment to mitigate the damage and minimize the time you are out of your home or business. We aim to return your premises to you, "Like it never even happened."

What to Do if There Is a Water Leak Around a Window

3/2/2020 (Permalink)

Water leak on the window shelf Leaky Windows?

The natural elements can wear down the integrity of a home. Over time, the homeowner may notice leakage around a window, which can possibly result in wood rot, mold and water damage. The longer the leak is left unaddressed, the more the repairs will cost.

Locate the Problem

Even a slow drip can mean that more water is sitting inside the wall. Once a homeowner notices moisture trickling from a window when it rains, the first step is to carefully look at the wall around the area to find the source of the leak. However, thanks to gravity, appearances can be deceiving; liquid may pool in one place, but that place is not always the leak's origin.

Two common problem areas are the edge and the rubber seal. The gap between the edge and the surrounding wall is usually sealed with caulk. Eventually, the caulk dries out and begins to peel and chip. Like caulk, the rubber seal situated between the panes and frame can ultimately dry out, creating rips in the rubber.

Gauge the Severity of Damage

Depending on the severity of the damage, the window may need to be replaced. A replacement is usually warranted when decaying or softness is found on nearby surfaces. However, even if the surrounding surfaces seem to be structurally sound, the homeowner should not just re-caulk the gaps without getting an expert's opinion on the full extent of the damage.

SERVPRO of Hawaii Can Help

A specialist at SERVPRO Hawaii can determine whether any ceiling tiles or drywall have sustained damage. After he assesses the situation, the restoration technician will give the homeowner the best remediation option to make the damage disappear. By acting quickly, the homeowner can prevent expensive repairs in the future. SERVPRO of Hawaii is always ready to help the residents of the Big Island to solve their water damage problems.

Commercial Fire Damage Premiums for Grocery Stores

3/2/2020 (Permalink)

Factors That Determine Commercial Fire Premiums
    •    Building materials. The construction of your building and its current condition all influence your premium. Newer facilities and recent upgrades to HVAC and electrical components can also lower the cost of insuring your business.
    •    Inherent risk. The reason people come into your business can also affect your costs. Restaurants are well-known for having higher risks, while small niche retailers typically have a low risk of fire hazards.
    •    Protection measures. Fire alarms, sprinkler systems, fireproofing measures and having a fire hydrant or station nearby can lower your premiums.
    •    Proximity to risk. Criminal activity in the area, as well as the frequency of accidents and natural disasters, all have a bearing on your premium. Think about your location, especially if you are near businesses with higher fire risks, such as an oil refinery.

How SERVPRO Restores Your Business
Electrical fires are a frequent cause of grocery store fires, which can lead to the proliferation of odors and soot on surfaces. While inventory in the affected area may need to be removed, in many cases, the structure can be salvaged.

Technicians work from ceiling to floor, starting with dry cleaning measures and the removal of loose, dry soot deposits. Alkaline or acid cleaners may be used to address more substantial damage depending on the extent. Blast media, like ground corn cobs or soda ash, can address heavy charring on surfaces that respond little to other cleaning methods.

Why Choose a SERVPRO Professional?

2/28/2020 (Permalink)

We understand you have the choice in deciding which restoration company you want when disaster strikes. When you are dealing with water damage, immediate action is crucial. SERVPRO of Hawaii responds immediately and uses advanced equipment and techniques to remove the water quickly. We closely monitor and document the drying process to verify your property is dried properly and thoroughly.

We’re Faster to Any Size Disaster

SERVPRO of Hawaii is dedicated to responding immediately to water emergencies. A fast response lessens the damage, limits further damage, and reduces cost.

We're Highly Trained Water Damage Specialists

SERVPRO specializes in water damage restoration, the cornerstone of our business. We have extensive water damage restoration training with an emphasis on monitoring and documenting the drying process until completion.

  • Water Damage Restoration Technician
  • Applied Structural Drying Technicians

We Use Advanced Water Restoration Equipment and Techniques

Our advanced equipment helps to detect hidden moisture, extract the standing water quickly, and thoroughly clean and dry your home and belongings. We finish the job with professional deodorization and sanitizing agents for your comfort and safety.

When disaster strikes your home or business, get the professionals. Call SERVPRO of Hawaii 808-329-6560 today.