Recent Posts

Highly Trained Restoration Team in Hilo?

6/21/2021 (Permalink)

A training room is shown with rows of computers. We are trusted leaders in property damage restoration on Hawaii and Maui!

Hilo Customers Deserve the Best!

SERVPRO® of Hawaii |SERVPRO® of Maui’s technicians are required to undergo initial and ongoing continuous training and education to stay up-to-speed with industry best practices and technological advancements.

  • IICRC Training
  • Employee Certification Training
  • Initial Franchise Training
  • e-Learnings
  • Continuing Education Classes

Our technicians are certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC), the nonprofit certifying body for the cleaning and restoration industry. They are immersed in coursework on the topics of water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

Employee Certification Training

This voluntary program is designed to allow SERVPRO franchise employees to work at their own pace to attain specialized training and certification in the following modules after completing the course materials and an examination:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning

Initial, e-Learnings, and Continuing Education Classes

After the 15-day intensive training, other training cover many restoration topics, including:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning

Web-based training gives our employees access to ongoing education and e-learning. It is a voluntary program that is designed to keep office staff and technicians up-to-speed on industry standards. This allows us to provide the service and support our residential and commercial business customers expect.

Call Us Today!

When you need property damage restoration services for your Hilo home or commercial business, SERVPRO® of Hawaii |SERVPRO® of Maui is Here to Help. ® Call us today at 808-329-6560. 

Franchises are Independently Owned and Operated.

Storm Emergency Kit for Kailua-Kona Residents?

6/14/2021 (Permalink)

Heavy rain is falling on The Big Island. We are trusted leaders in storm damage restoration in Hawaii and Maui!

Preparing for an Emergency

SERVPRO® of Hawaii |SERVPRO® of Maui has been mitigating and restoring storm damage for the residents of Kailua-Kona for over twenty years. Here is some storm preparedness information from the State of Hawaii Emergency Management Agency:

Preparedness Information

Stock your emergency preparedness kit with enough food and water for at least 14 days. Other essential items include a battery-operated radio to receive emergency communications and essential medication.

Water

Water is essential to sustaining life and is an important part of your emergency preparedness kit. General guidance is for people to store one gallon of water per person, per day for at least 14 days. This can be done by storing cases of water in a cool, dry place or by storing your own tap water.

Food

Store high-calorie, shelf stable food in a cool, dry place. Examples of high-calorie food that does not require heat or additional water to prepare include nuts, ready-to-eat cereals, peanut butter, dried fruit, and canned soups.

Hygiene and Cleanliness

Include items like hand sanitizer, sanitary wipes, toilet paper, and bags to contain waste

Medication

Stock extra medication in your emergency supplies. Have a hard copy of your prescription on hand and pack medication requiring refrigeration in ice packs or a cooler if the power goes out.

Call Us Today!

When you need storm restoration services in Kailua-Kona, SERVPRO® of Hawaii |SERVPRO® of Maui is Here to Help. ® Call us today at 808-329-6560. 

SERVPRO® of Hawaii |SERVPRO® of Maui is Independently Owned and Operated.

Fire Damage Safety Tips for Hilo?

6/7/2021 (Permalink)

Soot damage is shown. We are trusted leaders in fire damage restoration on Hawaii and Maui!

SERVPRO® of Hawaii |SERVPRO® of Maui offers these important safety tips for Hilo residents from our website while waiting for help to arrive:

What To Do After A Fire

  • Limit movement in the home to prevent soot particles from being embedded into upholstery and carpets
  • Keep hands clean so as not to further soil upholstery, walls, and woodwork
  • Place clean towels or old linens on rugs, upholstery, and carpet traffic areas
  • If electricity is off, empty freezer and refrigerator and prop doors open
  • Clean and protect chrome with a light coating of petroleum jelly or oil
  • Wash houseplants on both sides of leaves
  • Change the heating, ventilation, and air conditioning filter
  • Tape double layers of cheesecloth over air registers

What NOT To Do After A Fire

  • Don't attempt to wash any walls or painted surfaces or shampoo carpet or upholstery without contacting us
  • Don't attempt to clean any electrical appliances that may have been close to fire, heat, or water without consulting an authorized repair service
  • Don't use any canned or packaged food or beverages that may have been stored near the fire, heat, or water
  • Don't turn on ceiling fixtures if the ceiling is wet and the wiring may be damaged
  • Don't send garments to an ordinary dry cleaner as improper cleaning may set the smoke odor

Call Us Today!

When you need fire restoration services in Hilo, SERVPRO® of Hawaii |SERVPRO® of Maui is Here to Help. ® Call us today at 808-329-6560. 

SERVPRO® of Hawaii |SERVPRO® of Maui is Independently Owned and Operated.

Water Damage in Waikoloa?

6/2/2021 (Permalink)

A water supply connection is shown leaking and spraying water. We have twenty years of experience mitigating water damage in Hawaii and Maui!

SERVPRO® of Hawaii |SERVPRO® of Maui has been responding to water damage emergencies in the Waikoloa area for over twenty years, and offer these some tips from the Insurance Information Institute to maintain and understand indoor plumbing systems:

Inspect appliance hoses and faucets. 

Immediately replace any hoses that have cracks or leaks and replace them all every five to seven years.

Inspect showers and tubs. 

Check the seal and caulking around showers and tubs to make sure they are watertight and reseal if necessary.

When away on vacation, shut off the water supply to the washing machine and never leave the house while the washer or dishwasher is running.

Know the location of the main water shut-off valve in your home.

A damaged hose or a burst pipe can send water racing into your home. Being able to locate and shut off the main water supply quickly will save stress, money, and time.

Install an emergency pressure release valve in your plumbing system.

This will protect against the increased pressure caused by freezing pipes and can help prevent your pipes from bursting.

Check plumbing and heating pipes.

Look closely for cracks and leaks and have any necessary repairs made immediately.

Call Us Today!

When you have a water damage emergency, SERVPRO® of Hawaii |SERVPRO® of Maui is Here to Help. ® Call us today at 808-329-6560. We’ll restore your water damage in Waikoloa, “Like it never even happened.”

SERVPRO® of Hawaii |SERVPRO® of Maui is Independently Owned and Operated.

Mold Damage in Kailua-Kona?

5/24/2021 (Permalink)

Mold is shown colonizing on a wall. We have twenty years of experience mitigating mold damage in Hawaii and Maui!

Interesting Mold Facts for Kailua-Kona

Did you know that mold can colonize in the warm, moist, Hawaiian climate in as little as forty-eight hours? SERVPRO® of Hawaii |SERVPRO® of Maui has been mitigating and remediating mold problems for the residents and business owners of Kailua-Kona for over twenty years. We know that in many cases, our fast response time has helped to prevent the spread of mold to other areas. Here are some facts about mold from our website:

  • Mold is present almost everywhere, indoors and outdoors
  • Mold spores are microscopic and float along in the air, and may enter your home through windows, doors, or air conditioning and heating systems or even hitch a ride indoors on your clothing or a pet
  • Mold spores thrive on moisture
  • Mold spores can quickly grow into colonies when exposed to water
  • Before mold remediation can begin, any sources of water or moisture must be addressed, or the mold may return
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas
  • Even higher-than-normal indoor humidity can support mold growth
  • Keep indoor humidity below forty-five percent

Call Us Today!

When you need help with a mold problem, SERVPRO® of Hawaii |SERVPRO® of Maui is Here to Help. ® Call us today at 808-329-6560. 

SERVPRO® of Hawaii |SERVPRO® of Maui is Independently Owned and Operated.

Happy Families in Hilo?

5/17/2021 (Permalink)

A happy family of four is shown smiling for the camera. Customer satisfaction is the key to our success in Hawaii!

Happy Hilo Customers

SERVPRO® of Hawaii |SERVPRO® of Maui has been providing emergency restoration services to Hilo families and businesses for over thirty years. Our high customer satisfaction and customer loyalty play a huge role in our success. Here are some recent customer reviews from Google Reviews:

“Mike did such an exceptional job he earned a nickname, “Make it right Mike”! I would highly recommend SERVPRO over any similar company on the island. The response time likely saved my house & sanity. Mahalo Nui Loa for help making highly stressful experience bearable.” Jacob Rohrer

“The crew Kelvin, Richard, Casey, and Damon. They were so nice to us and made sure we had nothing to worry about. The job they did was wonderful. We were worried about everything, and they made it all better than before our accident. I highly recommend this Company the general manager Mike was on top of everything. Very professional group.” Pam Bitner

“Casey and Calvin and Damon helped me feel very assured and comforted knowing everything will go back to how it was and that they are taking good care of me. They are knowledgeable and Answered all my questions and communicated in a way that was easy for a new homeowner to understand.” T S

Call Us Today!

SERVPRO® of Hawaii |SERVPRO® of Maui offers a full range of restoration services in Hilo to quickly and efficiently return your home to preloss condition. Call us today at 808-329-6560. 

SERVPRO® of Hawaii |SERVPRO® of Maui is Independently Owned and Operated.

Roof Leak and Water Damage in Hilo Business?

5/11/2021 (Permalink)

A ceiling is shown with extensive water damage and discoloration. We respond to commercial water damage emergencies 24-hours a day in Hawaii and Maui.

Roof Leak Damages Hilo Business

SERVPRO® of Hawaii |SERVPRO® of Maui witnesses firsthand the damage a roof leak can do to a structure in a short period of time. Water is invasive and can cause extensive damage in a short period of time. Here is a water damage timeline describing the damage water can do within one minute to one week:

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path
  • Water is absorbed into walls, floors, upholstery, and belongings
  • Furniture finishes may bleed, causing permanent staining on carpets
  • Photographs, books, and other paper goods start to swell and warp

Hours 1 - 24

  • Drywall begins to swell and break down
  • Metal surfaces begin to tarnish
  • Furniture begins to swell and crack
  • Dyes and inks from cloth and paper goods spread and stain
  • A musty odor appears

48 Hours to 1 Week

  • Mold and mildew may grow and spread
  • Doors, windows, and studs swell and warp
  • Metal begins to rust and corrode
  • Furniture warps and shows signs of mold
  • Paint begins to blister
  • Wood flooring swells and warps
  • Serious biohazard contamination is possible

Call Us Today!

SERVPRO® of Hawaii |SERVPRO® of Maui offers a full range of commercial water restoration services to return your commercial business to preloss condition with minimal disruption. Call us today at 808-329-6560. We’ll restore your commercial water damage in Hilo, “Like it never even happened.”

SERVPRO® of Hawaii |SERVPRO® of Maui is Independently Owned and Operated.

Grilling Fire in Lahaina?

5/3/2021 (Permalink)

A person is grilling on a charcoal barbeque in a backyard. We mitigate fire damage quickly and efficiently in Hawaii and Maui.

U.S. Grilling Statistics

Did you know that seven out of every ten people in the United States have a griller or smoker? According to the National Fire Protection Association (NFPA), between 2014 and 2018, fire departments responded to over 8900 home fires involving grills, hibachis, or barbeques per year.

SERVPRO® of Hawaii |SERVPRO® of Maui responds to fire damage emergencies throughout the year in Lahaina, and we offer these grilling safety tips from the NFPA to help you stay safe while grilling on a charcoal grill:

Charcoal Grill Safety

  • There are several ways to get the charcoal ready to use. Charcoal chimney starters allow you to start the charcoal using newspaper as fuel.
  • If you use a starter fluid, use only charcoal starter fluid. Never add charcoal fluid or any other flammable liquids to the fire
  • Keep charcoal fluid out of the reach of children and away from heat sources
  • There are also electric charcoal starters, which do not use fire. Be sure to use an extension cord for outdoor use.
  • When you are finished grilling, let the coals completely cool before disposing in a metal container

Call Us Today!

SERVPRO® of Hawaii |SERVPRO® of Maui offers a full range of fire restoration services to return your home or commercial business to preloss condition with minimal disruption. Call us today at 808-329-6560. We’ll restore your fire damage in Lahaina, “Like it never even happened.”

SERVPRO® of Hawaii |SERVPRO® of Maui is Independently Owned and Operated.

Fast Disaster response Time in Kailua-Kona?

4/26/2021 (Permalink)

SERVPRO technicians are completing work to a water-damaged hallway after a flood. We restore property damage quickly and efficiently in Hawaii and Maui.

Faster to Any Size Disaster in Kailua-Kona

At SERVPRO® of Hawaii |SERVPRO® of Maui, we know that every minute your commercial business is disrupted due to a fire or water damage emergency represents lost business and reduced productivity.

This picture shows our technicians leaving after the successful completion of a severely water-damaged hallway in an office complex. The photo was taken five days after the incident. We handled the cleanup and reconstruction of the hallway from start to finish, saving the business owner valuable time and money.

Water can cause lots of damage in a short amount of time. Here is what water can do in the first 24 hours of exposure:

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path
  • Water is absorbed into walls, floors, upholstery, and belongings
  • Furniture finishes may bleed, causing permanent staining on carpets
  • Photographs, books, and other paper goods start to swell and warp

Hours 1 - 24

  • Drywall begins to swell and break down
  • Metal surfaces begin to tarnish
  • Furniture begins to swell and crack
  • Dyes and inks from cloth and paper goods spread and stain
  • A musty odor appears

Call Us Today!

When your home or commercial business requires emergency restoration services, SERVPRO® of Hawaii |SERVPRO® of Maui has a team of highly trained restoration technicians on-call and ready to assist you 24-hours a day. Call us today at 808-329-6560. We’ll restore your property damage in Kailua-Kona, “Like it never even happened.”

SERVPRO® of Hawaii |SERVPRO® of Maui is Independently Owned and Operated.

Deep Cleaning Services in Waikoloa?

4/19/2021 (Permalink)

A dull tile floor is shown. We provide specialty deep cleaning and decontamination services in Hawaii and Maui.

Spring Cleaning in Waikoloa?

Spring is here, and it’s never been more important to deep clean and decontaminate homes and businesses. At SERVPRO® of Hawaii |SERVPRO® of Maui, we have over forty years of experience deep cleaning properties in Hawaii and Maui. Our technicians are trained and certified to provide a full range of cleaning services to professionally clean, sanitize, decontaminate and deodorize every part of your home or commercial business.

Tile and Hard Flooring

The over-the-counter cleaning products used to maintain floors can cause soil to accumulate over time and make your floors appear dull even when they are clean. Eventually professional cleaning will be required to remove the buildup. We use time-tested and industry-approved cleaning methods and use a proprietary cleaning system to properly restore floors to their original beauty.

SERVPRO Specialty Cleaning Services

Call Us Today!

When your home or commercial business requires deep cleaning services, SERVPRO® of Hawaii |SERVPRO® of Maui has a team of highly trained restoration technicians on-call and ready to assist you 24-hours a day. Call us today at 808-329-6560. We’ll deep clean and decontaminate your home or business in Waikoloa, “Like it never even happened.”

SERVPRO® of Hawaii |SERVPRO® of Maui is Independently Owned and Operated.